Refund policy

ZAARVI™ Exchange Policy

Last Updated: 15 August 2026

At ZAARVI™, we want you to be completely satisfied with your purchase. To maintain product hygiene and quality, ZAARVI follows an exchange-only policy. We do not offer returns or refunds for eligible products.

1. Exchange Window

Customers may request an exchange within 5 days from the date of delivery.

Exchange requests submitted after 5 days may not be accepted.

2. Eligible for Exchange

An item may be exchanged if:

The wrong product or size was delivered.
The product is damaged or defective when received.
The product has a manufacturing defect.
The product does not match the product ordered.

The product must be unused, unworn, unwashed and in its original condition, with all original tags, labels and packaging intact.

3. Non-Exchangeable Items

Exchange requests may be rejected if the product:

Has been worn, washed, altered or damaged after delivery.
Has missing, removed or damaged tags or labels.
Shows signs of use, stains, perfume, makeup or other damage.
Is returned without its original packaging.
Is an item specifically marked as non-exchangeable on the product page.

4. Size Exchange

Size exchanges may be offered subject to availability.

If the requested size is unavailable, ZAARVI may offer an alternative size or another suitable resolution at its discretion.

5. How to Request an Exchange

To request an exchange, contact ZAARVI customer support within 5 days of delivery.

Please provide:

Order number
Customer name
Product name
Reason for exchange
Clear photographs/video of the product and packaging, where applicable

Our team will review the request and confirm whether the product qualifies for exchange.

6. Quality Verification

For damaged, defective or incorrect products, ZAARVI may require photographs or videos for verification before approving the exchange.

Once approved, the exchange process will be initiated according to the applicable logistics arrangements.

7. Exchange Shipping

If the exchange is due to a wrong, damaged or defective product supplied by ZAARVI, applicable exchange shipping costs will be borne by ZAARVI.

For size or preference-based exchanges, shipping charges may apply where applicable.

8. No Refund Policy

ZAARVI does not ordinarily provide refunds or cash refunds for products eligible for exchange.

Approved cases will be handled through the exchange process, subject to product availability and applicable law.

Nothing in this policy is intended to exclude or restrict any rights available to consumers under applicable Indian law.

9. Exchange Processing

Once the returned product reaches ZAARVI and passes quality inspection, the replacement product will be processed.

Exchange timelines may vary depending on product availability and courier service.

10. Final Sale / Non-Exchangeable Products

Products specifically identified as Final Sale or Non-Exchangeable on the product page are not eligible for exchange, except where required by applicable law, including cases involving defective or incorrect products.

11. Fraudulent or Abusive Requests

ZAARVI reserves the right to investigate and reject exchange requests involving suspected fraud, misuse, repeated abuse of the exchange policy, or materially altered products, subject to applicable law.

12. Policy Changes

ZAARVI™ reserves the right to update this Exchange Policy from time to time. Any updated policy will be published on the website with the revised effective date.