Refund policy

Exchange Policy (No Returns)

Exchange Policy

We have a 5-days return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at official@zaarvi.in . Please note that returns will need to be sent to the following address: Room No. 30 , EWS Quarter , DLF Phase 4, Sector 28, Gurugram , Haryana, 122022 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at official@zaarvi.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 5 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 5 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

At Zaarvi, every piece is thoughtfully crafted and carefully inspected before dispatch. To maintain our quality standards and hygiene, we do not accept returns or offer refunds. However, we are happy to provide size or product exchanges under the conditions below.

Exchange Eligibility

You may request an exchange if:

  • Exchange request is raised within 5 days of delivery.
  • The product is unused, unwashed, unworn, and undamaged.
  • All original tags, labels, and packaging are intact.
  • The product is returned in its original condition.
  • A valid order number or proof of purchase is provided.

Exchange is NOT Applicable For

  • Products that have been worn, washed, altered, or damaged.
  • Products without original tags or packaging.
  • Products showing signs of use, stains, perfume, deodorant, makeup, or any odor.
  • Items purchased during clearance, sale, promotional offers, or special discounts (unless the product is damaged or a wrong item was received).
  • Requests made after 5 days from the delivery date.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging (if applicable)

After verification, we will arrange a replacement or exchange at no additional cost.

Shipping Charges for Exchange

  • The customer is responsible for sending the product back to us unless the exchange is due to our error (damaged, defective, or incorrect item).
  • Shipping charges paid during the original purchase are non-refundable.
  • Zaarvi will ship the exchanged product once the original item passes our quality inspection.

Important Notes

  • Returns and refunds are not available.
  • Exchanges are subject to product availability. If the requested size or style is unavailable, a store credit of the same value may be issued for future purchases.
  • Only one exchange per order is permitted.
  • Exchange requests that do not meet the above conditions may be declined.

For exchange requests or assistance, please contact us at official@zaarvi.in.

Thank you for choosing Zaarvi — Elegance in Every Thread.